Housing Association Customer Care

Customer Satisfaction

Customer satisfaction is created by designing and installing a quality kitchen, taking into consideration the tenants existing white goods e.g. cooker, fridge, tumble drier and dish washer. We can complete the installation of a kitchen in one and half days, given the Tenant the minimum inconvenience and maximum satisfaction.

Flexibility for tenants to add additional items

We have a photograph here to show you of a property we installed a kitchen in where the tenant bought a new oven and hob we fitted this on day of installation creating I am sure you will agree a lovely kitchen.

Key Performance Indicators

These indicators keep us focussed on all aspects of a contract we pride ourselves on our customer satisfaction feedback and reaching our targets.

  • » One day kitchen and bathroom installation (tiling completed quickly afterwards)
  • » We will survey at weekends or evenings and install at weekends if required
  • » We currently have three second year, two fourth year and one adult apprentices.
  • » We constantly monitor our performance to programme and quality
  • » We have previously been involved in schemes to employ local labour
  • » Focusing on advance Customer Notification
  • » Prior notice of survey (Evenings & Weekends are possible)
  • » At least 1 weeks notice of installation
  • » Personal delivery of satisfaction forms to encourage completion
  • » Custom designed quality kitchens & bathrooms
  • » Flexibility for tenants to add additional items

Latest news

Over the last 18 years we have increased our client base up to 35 Housing Associations.

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We have also attained ISO 9001, ISO 14001 and BS OHSAS 18001

Customer care

housing association customer care

Find out more about how we work together with housing associations.

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tenant customer care

We provide a hands on approach with our customers and like to work with tenants from start to finish in a project.

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Get in touch

Find out more about our services by contacting us on 01698-828606, emailing us or contact us through our enquiry form